September 2015
Beginner
512 pages
9h 13m
English
Content preview from Model Business Letters, Emails and Other Business Documents, 7th Edition
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Part 5
General Business Correspondence
‘Nothing gets in the way of doing business more than language that is anything other than conversational.’
Granville N. Toogood
In this part we will take a look at a lot of correspondence that takes place within the organisation, ie between you and your internal customers. Yes, I’m calling your colleagues ‘customers’ because that’s exactly what they are. You liaise with people inside your organisation because without their help, you can’t get things done, you can’t obtain approval on a project, you can’t move from point A to point B. So they certainly are your customers, just as you are theirs. So in this part we’ll be looking at how you might communicate with your colleagues on a variety of issues. ...
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