Chapter 15. Information frames for meetings

A client had come from a difficult meeting with a project group and was feeling exhausted. I noticed her in the cafeteria, slumping over her coffee cup as her shoulders sank with a sigh of release. She looked in need of a sympathetic ear, so I walked over and sat beside her.

‘Hi Linda, mind if I join you?’

‘Oh, hi Dave. No, please sit down, but, I must warn you, I’m not in a very good mood at present.’

‘What’s happening?’ I asked.

‘I’m managing a project to develop new marketing strategies, and it’s just so tiring dealing with the issues people bring out in the project meetings. You wouldn’t believe some of the things I’m having to put up with.’

‘What kinds of things?’ I asked.

‘Well, we had just got the meeting ...

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