
Contents
Preface xi
Acknowledgement xiii
About the Authors xv
Chapter 1 Understanding Organizations 1
Nature of Organizations 4
Types of Organization 9
Chapter 2 Organizational Effectiveness and Change 17
Organizational Effectiveness 18
Need for Change 23
External Forces for Change 23
Internal Forces for Change 24
Theories of Planned Change 26
Lewin’s Three-step Model of Change 27
Resistance to Change 28
Individual Resistance 28
Managing Resistance to Change 30
Behavioural Reactions to Change 30
Chapter 3 Organizational Culture and Climate 35
What is Organizational Culture? 36
Levels of Organizational Culture 38
Organizational Culture: Uniform ...