Quantitative Techniques: Theory and Problems

QUEUE DISCIPLINE

The queue discipline indicates the order in which members of the queue are selected for service. It is most frequently assumed that the customers are served on a first come first serve basis. This is commonly referred to as FIFO (first in, first out) system. Occasionally, a certain group of customers receive priority in service over others even if they arrive late. This is commonly referred to as priority queue. The queue discipline does not always take into account the order of arrival. The server chooses one of the customers to offer service at random. Such a system is known as service in random order (SIRO). While allotting an item with high demand and limited supply such as a test match ticket or share of a public limited ...