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Repeatability
book

Repeatability

by Chris Zook, James Allen
February 2012
Intermediate to advanced
256 pages
6h 41m
English
Harvard Business Review Press
Content preview from Repeatability
Clear Nonnegotiables
97
processes in the company. DBS creates a consistent language and
lens on business that can be applied from shop floor operations
to sales force optimization—a mutually reinforcing system.
Liberate Positive Energy
Nonnegotiables reinforce what is special about a company and
can even be a source of pride for its employees. They are a key
method by which the CEO and the front line can compress the
distance between each other. Just consider this statement of
Apple’s core values, a high-level form of nonnegotiable in that
company:
13
We believe that we are on the face of the earth to make
great products.
We constantly focus on innovation.
We believe in the simple, not the complex.
We believe that we need to own ...
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Publisher Resources

ISBN: 9781422143704