February 2012
Intermediate to advanced
256 pages
6h 41m
English
Content preview from Repeatability
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R EPEATA BILI T Y
112
For instance, we all have the same size offices, no
designated parking spots other than one reserved in
the name of Sid, and we collect feedback from various
levels of the company that interact with a new recruit—
not just the managers doing the interviews—on their
perception of people who want to work here. These
routines reinforce our repeatable model. We believe
that the person on the front line must take care of the
customer and have wide parameters of action, but with
clear principles and rules that we all share. We never
want people to say, “I have to check with a manager,”
when they are serving customers. We conduct focus
groups with our front line associates to get honest
feedback ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.