Tools and Techniques
Following the outline of the chapter, the Planning CD contains a wealth of useful templates and documents, including:
Job descriptions for positions covered in this chapter
Interview questions for use in phone screens
Other questions (both basic and advanced) for use in face-to-face interviews
Candidate-ranking matrix complete with technical expertise and soft-skill areas
A document entitled Customer Simulation Scenarios-samples.doc, which includes sample role-playing simulations and related questions
Another document with a number of troubleshooting scenarios geared towards SAP DBAs
Sample letter agreements, which might prove useful for comparison purposes to the documents provided by your selected consulting organizations
An SAP ...
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