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SAP Planning: Best Practices in Implementation by George W. Anderson

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Change Management Lessons Learned in the Real World

Change management lessons learned abound. I have spoken of various lessons throughout this book that ultimately point back to poor change control practices. If the value of managing changes is still questionable in your mind, continue reading for a few more pages:

  • My colleague and I received a frantic phone call early one morning from a customer whose “highly available” SAP/Oracle cluster was down. Apparently, they had performed a firmware upgrade on their production disk subsystem without testing this process in another environment, and the cluster would not start afterwards. After some time, we found that the upgrade process was indeed not performed correctly (actually, it was only half completed), ...

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