SAP Planning: Best Practices in Implementation

Summary

In this chapter, I focused on what it takes in terms of a technical support organization to pull off an SAP project. I looked at different approaches to organizing the SAP TSO, key staff positions, and the pros and cons of both consultants and internal staff. I also spent some time analyzing how real companies have structured their SAP support teams, including what tends to work well and where the challenges lie.

With this groundwork in place, coupled with a clear vision of what an SAP project entails and what needs to be accomplished, we are ready to move on. Now that we have effectively wrapped up the first section in this book, “Preparing for Your mySAP.com Implementation,” we can begin focusing on the next project phase—“Getting Started—Sizing ...