sendmail, 4th Edition

The Postmaster Alias

RFC2822 requires every site to accept for delivery mail that is addressed to a user named postmaster. It also requires that mail accepted for postmaster always be delivered to a real human being—someone who is capable of handling mail problems. If postmaster is not an alias, or a real user, sendmail syslog(3)s the following error:

can't even parse postmaster!

Unless a site has a real user account named postmaster, an alias is required in every aliases file for that name. That alias must be a list of one or more real people, although it can also contain a specification for an archive file or filter program. One such alias might look like this:

postmaster: bill, /mail/archives/postmaster,
       "|/usr/local/bin/notify root@mailhost"

Here, postmaster is lowercase. Because all aliases are converted to lowercase for lookup, Postmaster or even POSTMASTER could have been used for equal effect.

Note that there are three aliases to the right of the colon: a local user named bill, the full path of a file onto which mail messages will be appended, and a program to notify the user root at the machine mailhost that postmaster mail has arrived on the local machine. Naturally, a user should not have to be root to read mail, so on mailhost there would be a further alias of root to the address of a normal user.

As a convention, the special name postmaster can also be that of the user who gets duplicate copies of some bounced mail. This is enabled by using the PostmasterCopy option (PostmasterCopy ...