The Facility Management Handbook, 4th Edition

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Facility Services

Pulse Points

• Most administrative services should be considered for contracting out. They require expertise that is not likely to be on staff.
• Facility managers should anticipate the expanded or new services that their customers will demand.
• When faced with managing a new administrative service, benchmark with and learn from the best-in-class.

In this chapter we discuss the general administrative services that facility managers have traditionally managed, as well as some emerging services. As middle management has been reduced in companies and agencies, facility managers have taken on more services, to the point that many are questioning again whether facility manager is really a descriptive term for the position. In fact, ...