Phases of an RCA Study

An RCA study is an effort to find preventive techniques to eradicate a single defect or an entire class of defects. A root cause analysis can be performed in a number of different ways, but RCA studies typically map to six distinct steps or phases (see Figure 11-1):

Event identification
Data collection
Data analysis and assessment
Corrective actions
Inform and apply
Follow-up, measurement, and reporting
Figure 11-1. Phases of a root cause analysis study

A formal root cause study includes the six distinct phases; however, less-formal studies are still effective and may contain ...

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