The Practical Guide to Defect Prevention

Problems Associated with Poor Communication

A large, successful company has the advantages of capital, resources, and people that allow it to pursue multiple opportunities simultaneously and to work on large, complex problems.

However, ambient communication between groups, products, and levels of management typically weakens as size and stratification grow. Often, the communication methods that work for smaller, less complex products do not work well on a larger scale. The lack of effective communication causes the following issues:

• Errors resulting from information being known locally to one team but not to a team using the feature (isolated knowledge)

• Replication of learning or effort (lack of knowledge transfer)

• Local best practices remaining ...