The Six Sigma Handbook, Revised and Expanded, 2nd Edition

5.6. FACILITATION TECHNIQUES

5.6.1. When to use an outside facilitator

It is not always necessary to have an outside party facilitate a group or team. While facilitators can often be of benefit, they may also add cost and the use of facilitators should, therefore, be carefully considered. The following guidelines can be used to determine if outside facilitation is needed (Schuman, 1996):

1. Distrust or bias—In situations where distrust or bias is apparent or suspected, groups should make use of an unbiased outsider to facilitate (and perhaps convene) the group.

2. Intimidation—The presence of an outside facilitator can encourage the participation of individuals who might otherwise feel intimidated.

3. Rivalry—Rivalries between individuals and organizations ...