The Six Sigma Handbook, Revised and Expanded, 2nd Edition

2.3. THE BALANCED SCORECARD

Given the magnitude of the difference between Six Sigma and the traditional three sigma performance levels, the decision to pursue Six Sigma performance obviously requires a radical change in the way things are done. The organization that makes this commitment will never be the same. Since the expenditure of time and resources will be huge, it is crucial that Six Sigma projects and activities are linked to the organization's top-level goals. It is even more important that these be the right goals. An organization that uses Six Sigma to pursue the wrong goals will just get to the wrong place more quickly. The organization's goals must ultimately come from the constituencies it serves: customers, shareholders or owners, ...