December 2002
Intermediate to advanced
848 pages
20h 22m
English
Content preview from The Six Sigma Handbook, Revised and Expanded, 2nd Edition
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4.1. TRAINING NEEDS ANALYSIS
The first step in the development of the strategic training plan is a training needs assessment. The training needs assessment provides the background necessary for designing the training program and preparing the training plan. The assessment proceeds by performing a task-by-task audit to determine what the organization is doing, and comparing it to what the organization should be doing. The assessment process focuses on three major areas:
Process audit
—All work is a process. Processes are designed to add values to inputs and deliver values to customers as outputs. Are they operating as designed? Are they operated consistently? Are they measured at key control points? If so, do the measurements show statistical ...
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