The Six Sigma Handbook, Revised and Expanded, 2nd Edition

11.3. SIPOC

Virtually all Six Sigma projects address business processes that have an impact on a top-level enterprise strategy. In previous chapters a great deal of attention was devoted to developing a list of project candidates by meticulously linking projects and strategies using dashboards, QFD, structured decision making, business process mapping, and many other tools and techniques. However, Six Sigma teams usually find that although this approach succeeds in identifying important projects, these projects tend to have too large a scope to be completed within the time and budget constraints. More work is needed to clearly define that portion of the overall business process to be improved by the project. One way to do this is to apply process ...