December 2002
Intermediate to advanced
848 pages
20h 22m
English
Content preview from The Six Sigma Handbook, Revised and Expanded, 2nd Edition
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5.5. TEAM DYNAMICS MANAGEMENT, INCLUDING CONFLICT RESOLUTION
Conflict management is a duty shared by the facilitator and the team leader. The facilitator can assist the leader by assuring that creative conflict is not repressed, but encouraged. Explore the underlying reasons for the conflict. If "personality disputes" are involved that threaten to disrupt the team meeting, arrange one-on-one meetings between the parties and attend the meetings to help mediate.
The first step in establishing an effective group is to create a consensus decision rule for the group, namely:
- No judgment may be incorporated into the group decision until it meets at least tacit approval of every member of the group.
This minimum condition for group movement can be ...
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