December 2002
Intermediate to advanced
848 pages
20h 22m
English
Content preview from The Six Sigma Handbook, Revised and Expanded, 2nd Edition
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3.7. USING QFD TO LINK SIX SIGMA PROJECTS TO STRATEGIES
A common problem with Six Sigma is that there is a cognitive disconnect between the Six Sigma projects and top leadership's strategic goals. In the previous chapter we discussed the development of Strategy Deployment Plans. Strategy Deployment Plans are simple maps showing the linkage between stakeholder satisfaction, strategies, and metrics. However, these maps are inadequate guides to operational personnel trying to relate their activities to the vision of their leadership. Unfortunately, more complexity is required to communicate the strategic message throughout the organization. We will use QFD for this purpose. An example, based on the Strategy Deployment Plan shown in Chapter 2 ( ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.