The Six Sigma Handbook, Revised and Expanded, 2nd Edition

5.7. TEAM PERFORMANCE EVALUATION

Evaluating team performance involves the same principles as evaluating performance in general. Before one can determine how well the team's task has been done, a baseline must be established and goals must be identified. Setting goals using benchmarking and other means is discussed elsewhere in this book (see Chapter 2). Records of progress should be kept as the team pursues its goals.

Performance measures generally focus on group tasks, rather than on internal group issues. Typically, financial performance measures show a payback ratio of between 2:1 and 8:1 on team projects. Some examples of tangible performance measures are:

• productivity

• quality

• cycle time

• grievances

• medical usage (e.g., sick days)

• absenteeism ...