May 2019
Intermediate to advanced
272 pages
6h 39m
English

We are what we repeatedly do. Excellence, then, is not an act, but a habit.
—Aristotle
The media often use the phrase “the Amazon effect” to describe how Amazon has affected an industry, typically retail, or to talk about how customer expectations have been significantly changed by Amazon.
While Amazon’s endless trail of disruption is always good clickbait, the Amazon effect is really just operational excellence. Sure, Amazon profoundly affects industries, but the true force behind its success is its incredible selection, great pricing, fast delivery, trustworthiness, no-hassle return, and ...
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