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FAQS

Answer Others’ Questions for Your Benefit

Judge a man by his questions rather than his answers.

—Voltaire

Early in my career, while at a consulting company, I worked on a project for Boeing at a missile factory in Tennessee. We were implementing a shop floor control program in the production area. My colleague was training some of the staff on the new technology we had labored so hard on for months. We were confident the system was perfect. The client team had affectionately nicknamed my colleague “Oatmeal” for his wholesome demeanor. Like me, he was a newly minted industrial engineer, and this project was one of our first. As the operator ...

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