May 2019
Intermediate to advanced
272 pages
6h 39m
English

Mathematics is not about numbers, equations, computations, or algorithms: it is about understanding.
—William Paul Thurston
Do you know the formula for your business process? Do you know what the input variables are versus the output variables? Working with my clients, I do a significant amount of process reengineering and process improvement work. An early discussion (and test) I give them includes the following three questions:
1. Do you have a sufficiently deep and accurate written definition of the process?
2. Can you walk me through a balanced (cost, quality, throughput) ...
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