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Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)
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Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

by Robert S. Kaplan, David P. Norton
December 2015
Intermediate to advanced
1412 pages
39h 22m
English
Harvard Business Review Press
Content preview from Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

C H A P T E R    O N E

INTRODUCTION

Even though we manage everyone’s competencies, we had been biased toward the high-skill jobs. The identification of strategic job families brought something to the forefront that we wouldn’t have seen otherwise…. It showed us an entry-level job that was just as important. The benefits of focusing on this job will be huge.

Paul Smith, director of human resources at Gray-Syracuse, was commenting on a new training program that would rapidly upgrade its thirty assemblypersons on a broad set of new competencies. Gray-Syracuse is a world-class producer of precision casting parts for highly engineered products used in aircraft engines, power generation equipment, and missiles. Senior management, after developing ...

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Publisher Resources

ISBN: 9781633691803