June 2009
Intermediate to advanced
672 pages
19h 8m
English
Analytics, WIA, and VOC has shown you what visitors are doing and why they’re doing it. But there’s another equally important question to answer: could they do it? Visitors expect a responsive online experience that’s reliable. Sites that are slow, or that are often down, can’t serve their visitors. Measuring this is the domain of End User Experience Management. Part III contains the following chapters:
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