Allow Things to Exist in Multiple Places
Keep in mind that hierarchies don’t have to be strict: things don’t have to be in exactly one place inside the hierarchy. You can give users several paths that lead to the same result. This is sometimes called a polyhierarchical classification. Here’s an example:
In the previous chapter, I mentioned that some users who experience problems with their computers might start by searching the website for their exact laptop model. Others may prefer to go directly to the Support section of the website to look for their laptop model. Still others may go to the Support section and start a search based on their specific ...
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