April 2016
Intermediate to advanced
325 pages
9h 24m
English
Content preview from Designed for Use, 2nd EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
Start your free trial
User Behavior
After you have deployed your product, you can start running analytics on it. Which links do people click, and which ones do they never use? Which features are popular, and which ones are not? Services like ClickTale and Crazy Egg[176] allow you to get information on how your users behave. Use this information to evaluate design and feature ideas or even to help decide which features you can remove. (See Chapter 28, Removing Features for a bit more on that.)
This doesn’t just apply to websites. You can also give users of a desktop application the option of regularly sending you usage data.
Once somebody consents to sending you data, you need to determine what kind of data is useful. Microsoft’s Jensen Harris writes[177] that ...