Designed for Use, 2nd Edition

Unmoderated Remote Testing

An even easier way of doing remote testing is to completely avoid interacting with the tester. Simply ask testers to record their screens while they are using your product or while they follow a number of predefined tasks.

As always, there are advantages and disadvantages to this approach. With unmoderated, task-based remote testing, you can’t intervene if the user gets stuck or frustrated. On the other hand, you get a pretty good idea of what people do when using your product on their own, and this situation is closer to how most of your real users will behave.

Another upside to unmoderated testing is that you don’t have to do any scheduling at all. You can explain the procedure to the tester and let her run the test ...