Designed for Use, 2nd Edition

Further Reading

Alan Cooper has a good chapter on mental models in his book About Face [Coo95]. Robert Hoekman also covers mental models in Designing the Obvious [Hoe06]. Joel Spolsky’s User Interface Design for Programmers [Spo01] covers mental models from the perspective of a developer.

Jakob Nielsen has written about mental models.^[47]

Universal Principles of Design [WKJ03] by William Lidwell, Kritina Holden, and Jill Butler has a good introduction to mental models, and, in general, is a book that should be sitting in every designer’s bookshelf.

Footnotes

[40]

At http://www.useit.com/alertbox/mental-models.html.

[41]

Clifford Nass writes about research on this topic in The Man Who Lied to His Laptop [NY10].

[42]

The model espoused by the ...