After reading this chapter, you will be able to understand:
ERP and Related Technologies
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Electronic Data Interchange (EDI)
Supply Chain Management (SCM)
Customer Relationship Management (CRM)
Data warehouse
Data mining
10.1 INTRODUCTION
ERP integrates business of an organization through a centralized database. The organizational data and
transaction data are stored in the database. This data is a rich source of information. There are many
software tools that would process the data and discover useful patterns. These techniques are referred to
as datamining. The data from an ERP system may ...
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