cess and these represent best practices. If a client is doing a process in any other way, they should consider
changing their business process. The question whether an organization should change its process or not
falls under the general discipline of business process re-engineering. Business process re-engineering
is discussed in Chapter 7.
6.4 OBJECT-ORIENTED MODEL
It is observed that 70 per cent or more of ow within an organization (manufacturing or service) is
information. This result conrms the claim by Tofer,
5
that we are living in an information society and
organizations have become information ...
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