There are different types of benets that an ERP system may potentially deliver. These benets can be
categorized in strategic benets, operational benets, managerial benets and organizational benets.
There are many benets that are intangible and difcult to quantify. It is important to identify intangible
benets as well. An ERP system cannot deliver all the benets. An organization should set objectives
and benets that it expects from the ERP system. It is important that the benets are dened in quantita-
tive terms so that it can be veried.
For estimating the cost of an ERP project, the general ...
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