Important factors for change management at ABC: As per the data collected, lack of communication
in ABC about the ERP project is a major concern. All three modes of communication must be used:
1. ABC Net
2. Meetings and discussions
3. Presentations about ERP
Another major concern is perceived ease of use. A training plan should be developed. This plan should
identify:
Which groups or individuals require training?
What are the training requirements?
How, where and when it will be delivered?
Who will deliver the training?
This should result in a well-dened training plan that will ensure that the ABC community ...
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