
42 Enterprise Resource Planning
Enhanced customer and vendor satisfaction
Increased exibility
Improved resource utility
Improved information accuracy
Improved decision capability
Better employee experience in the organization
The characteristics of intangible benets are:
Difcult to quantify
Difcult to measure
Difcult to put monetary value
3.2.6 What Benefits an Organization May Expect?
Benets listed above are far too many to be realized by an individual company. Only some of these
benets are aimed at when an organization goes for an ERP implementation. The selection of groups of
the benets and sub-benet should be ...