
LEARNING OBJECTIVES
After reading this chapter, you will be able to understand:
Re-engineering
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Business process re-engineering (BPR)
IT-driven BPR and non-IT-driven BPR
Characteristics of business processes
Maturity levels of business processes
Life cycle of BPR projects
Life cycle of an IT-driven BPR project
Mode of BPR projects
7.1 INTRODUCTION
Business process re-engineering
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(BPR) is fundamental rethinking and radical redesign of business
processes to bring about dramatic improvements in performance measured in terms of cost, quality,
service and speed.
The de nition assumes that the business ...