number of layers. These choices establish the administrative structure within which the manage-
ment and work processes operate.
Processes: The manner in which key functions operate or ow is determined by the processes that
are followed in the organization. The capacity of IT to integrate with processes, and restructure
processes for improving their effectiveness and efciency depends on the characteristics of pro-
cesses and work ows. The characteristics of processes are discussed in Chapter 4.
Skills: Skill set consists of experience, competences, values and norms of the employees. The skill
set must be ...
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