(BSC) is a strategic planning and management framework. BSC is also discussed
in detail in Chapter 5. BSC includes four perspectives for measuring the performance of an organiza-
tion. BSC has been (Rosemann and Wiese)
11
adapted to measure performance of an ERP system after it
becomes operational. In order to measure the performance from a particular perspective, the following
can be gured out.
Objectives: What is the objective?
Measures: What variables will be measured to assess if the organization has achieved the ...
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