processes are replaced by the best practices implemented by the ERP software. The technology and
process together almost dissolve the existing functional boundaries and makes the organization much
atter. A comprehensive framework which incorporates various dimensions into account for measur-
ing performance of an ERP project while it is being implemented and after it becomes operational is
required. One such framework called balanced scorecard is discussed in Section 9.5.
An informal survey conducted over 80 organizations by Robbins-Gioia Survey
7
in year 2001 discov-
ered that 51 per cent respondents viewed their ...
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