April 2024
Beginner
760 pages
39h 4m
English
book
Fernando's Business Ethics and Corporate Governance, 3rd Edition
by K P Muraleedharan, E K Satheesh
Content preview from Fernando's Business Ethics and Corporate Governance, 3rd Edition
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Chapter 13
Technology and Ethics 421
IT–ITES: AN ETHICAL PERSPECTIVE
The IT–ITES industry of India can be divided into two major categories: (a) IT services and
(b) IT-enabled services (business processing outsourcing centres and high-end R&D centres).
IT Services
IT services, popularly referred to as IT, form the dominant sector of the industry in terms of
revenues as well as size. This particular sector of the industry can be understood in terms of the
value chain of services it offers to its customers.
Value Chain in IT Services
According to John Del Vecchio and Mike Trigg, a value chain is “a
string of companies working together to satisfy ...
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