April 2024
Beginner
760 pages
39h 4m
English
book
Fernando's Business Ethics and Corporate Governance, 3rd Edition
by K P Muraleedharan, E K Satheesh
Content preview from Fernando's Business Ethics and Corporate Governance, 3rd Edition
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432
Part 1
Business Ethics
In April 2005, India woke up to its rst reported BPO
scam. As the authorized e-banking service providers
to Citibank, MphasiS–MsourcE, handles con dential
details of various account holders of Citibank. Five
employees of MsourcE (the BPO arm of MphasiS
BFL), unit supervisor Maurelene Fernandes, Bijoy
Alexander, and former customer care executives Ivan
Thomas, Siddhartha Mehta and Stephan Daniel are said
to have identi ed glaring loopholes in the MphasiS
system, devised a
modus operandi to siphon off funds,
roped in friends like John Varghese, from outside and
executed the fraud over four months. ...
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