
Chapter 13
Technology and Ethics 433
An employee of HSBC Electronic Data Processing India
Pvt Ltd. (HDPI), HSBC’s BPO arm at Bangalore was
charged with stealing data of its 20 customers in the United
Kingdom. The employee, Nadeem Kashmiri (24 years)
who was absconding for some days, was nally arrested.
The incident came to light, following complaints by cus-
tomers on unauthorized withdrawal of money from their
accounts. The loss estimated was close to UK£ 233,000.
Within the Indian outsourcing industry this unfolding saga
has been observed with a mixture of alarm and frustration;
alarm because such security breaches are extremely dam- ...