CHAPTER

24

HOW BEST TO DEVELOP DIGITAL SKILLS WITHIN YOUR ORGANIZATION

Learning new digital tools, technologies, and business models presents a short-term challenge and a longer-term challenge. The short-term challenge? To upskill the workforce on digital developments that impact the business today. Often, digital skills and knowledge must be ramped up quickly through in-house training, external education, and recruitment of external talent.

Upskilling existing talent should employ a variety of approaches, so people can learn in ways that fit their individual learning styles. In addition to identifying information gaps prior to the training, digital leaders should test employees, post-training, to determine their proficiency with the new knowledge, ...

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