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Just Listen by Keith Ferrazzi, Mark Goulston

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ABOUT THE AUTHOR

Mark Goulston, M.D., is a business psychiatrist who through his early career intervened with suicidal and violent individuals. This eventually led to his training of hostage negotiators for the police and the FBI. From this experience he developed an uncanny ability to get through to virtually anyone, and the methods he used form the basis of Just Listen. Along with that, he made house calls to dying senior executive patients and their families, during which he helped people resolve disputes at the eleventh hour. Family members then brought him in to work with their family companies, which is when Dr. Goulston’s work crossed over into the business world.

Over the last 25 years, Dr. Goulston has worked with middle-market to Fortune ...

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