O'Reilly logo

Just Listen by Keith Ferrazzi, Mark Goulston

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

15

THE REVERSE PLAY, EMPATHY JOLT #2

Benefit: Move a resistant underachiever all the way to the “willing to do” stage by creating empathy.

Humility is the surest sign of strength.

—THOMAS MERTON, AUTHOR AND TRAPPIST MONK

Vince is a slacker. He has more than enough smarts to do his job as a legal assistant, but he cuts corners. Frequently he does sloppy work or shoves projects off on other people. While his coworkers stay late to meet deadlines, he leaves early.

The firm that hired Vince thought they were snagging a real asset, but Vince is turning out to be a problem instead. And management is disappointed.

One day, Vince’s boss calls him into the office. Vince worries: Did the higher-ups finally notice that he wasn’t pulling his weight? He’s ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required