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Just Listen
book

Just Listen

by Mark Goulston, Keith Ferrazzi
March 2015
Intermediate to advanced
256 pages
5h 56m
English
AMACOM
Content preview from Just Listen

1

WHOS HOLDING YOU HOSTAGE?

Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.

—PAUL HAWKEN, AUTHOR, NATURAL CAPITALISM

Right now, there’s someone in your life you need to reach. But you can’t, and it’s driving you crazy. Maybe it’s somebody at work: a subordinate, a team member, a client, your boss. Or maybe it’s somebody at home: a partner, a parent, a defiant teen, an angry “ex.”

You’ve tried everything—logic, persuasion, forcefulness, pleading, anger—but you’ve hit a wall every time. You’re mad, scared, or frustrated. And you’re thinking, “What now?”

Here’s what I want you to do: Think of this as a hostage situation. Why? Because you can’t ...

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Publisher Resources

ISBN: 9780814436479