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Just Listen by Keith Ferrazzi, Mark Goulston

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PREFACE TO THE PAPERBACK EDITION

Every day, I hear from people around the world who tell me that Just Listen has changed their lives. These stories delight and inspire me, because I truly believe that we can “heal the world one conversation at a time.”

The letters and comments I receive come from people in every walk of life. I hear from CEOs and homemakers. From ministers, salespeople, teachers, and cops. From a college grad who scored an “impossible” job by listening. From a woman who saved her career by getting through to an unreachable boss.

Many of the letters I’ve received have brought me to tears. For instance, a mother in Omaha wrote to tell me that by using the tools in Just Listen, she’d reconciled with her adoptive daughter. And a ...

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