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Just Listen by Keith Ferrazzi, Mark Goulston

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24

THE TEAM FROM HELL

Good management consists of showing average people how to do the work of superior people.

—JOHN D. ROCKEFELLER, INDUSTRIALIST AND PHILANTHROPIST

SCENARIO: The good news is that my boss just put me in charge of my first major project. The bad news is that the team I’m managing is mostly—how do I put this politely?—a bunch of losers. One guy, Jonas, is really smart, and I think I can count on him to come through. But I’m also stuck with Dirk, who’s two years from retirement and wants to do the least amount of work possible. My lead analyst is Linda, who’ll spend half her time at the water cooler complaining about everyone. And Sherry, the fourth member of the team, is senior to me and probably wanted my assignment, so I’m ...

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