INDEX
Abuse, 207
Acknowledgment, 167
in Power Thank You, 181
transactions instead of, 157
Action step with crisis, 208
with dissonance, 86
with “Do you really believe that?,” 141
with Empathy Jolt, 131
with exhaling, 76
with fill-in-the-blanks, 175
with goals, 214
with Impossibility Question, 115
with interest, 63
with narcissism, 199
with networking, 203
with “Oh F#@&” to “OK,” 35
with Power Thank You, 185
with promotion, 196
with Reverse Play, 137
with Side-by-Side, 169
with stipulation, 154
with taking it to no, 179
with team-building, 193
with toxic people, 108
with transformational questions, 162
with value feeling, 68
with VIPs, 220
with vulnerability, ...
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