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Just Listen by Keith Ferrazzi, Mark Goulston

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INDEX

Abuse, 207

Acknowledgment, 167

in Power Thank You, 181

transactions instead of, 157

Action step with crisis, 208

with dissonance, 86

with “Do you really believe that?,” 141

with Empathy Jolt, 131

with exhaling, 76

with feeling felt, 5354

with fill-in-the-blanks, 175

with goals, 214

with “hmmm …,” 148149

with Impossibility Question, 115

with interest, 63

with listening, 4344

with Magic Paradox, 121122

with narcissism, 199

with networking, 203

with “Oh F#@&” to “OK,” 35

with Power Thank You, 185

with promotion, 196

with Reverse Play, 137

with Side-by-Side, 169

with stipulation, 154

with taking it to no, 179

with team-building, 193

with toxic people, 108

with transformational questions, 162

with value feeling, 68

with VIPs, 220

with vulnerability, ...

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