March 2015
Intermediate to advanced
256 pages
5h 56m
English
Content preview from Just Listen
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
13
THE MAGIC PARADOX
Benefit: Shift another person from resistance to listening—from “nobody understands” to “you understand.”
Do the unexpected. The expected is boring. The expected is tuned out.
—STEVE STRAUSS, AUTHOR, THE SMALL BUSINESS BIBLE
Most magic is sleight of hand, but the Magic Paradox is sleight of mind. When you act as if your goal is the exact opposite of what you’re trying to accomplish, that’s the Magic Paradox—and as the name implies, it’s powerful magic.
This technique lets you break through to people in the most difficult part of the communication cycle: at the very beginning, when you need to shift them from resisting to listening and then to considering. It’s a classic first step in hostage negotiation, and it’s equally ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.