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Just Listen by Keith Ferrazzi, Mark Goulston

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10

WHEN ALL SEEMS LOST—BARE YOUR NECK

Don’t be afraid of sharing your vulnerabilities. Vulnerability doesn’t make you weak, it makes you accessible. Know that your vulnerability can be your strength.

—KEITH FERRAZZI, AUTHOR, WHOS GOT YOUR BACK

Normally it takes work to get inside another person’s head. When patients sit down across from me for the first time, I have no idea what makes them tick (or what makes them ticking bombs). In those first minutes they’re mysteries to me, just as I am to them.

But that’s not how it was with Vijay. He didn’t come to my office. In fact, he was halfway around the world, in India. And I’d never met him. He’d e-mailed me “cold,” after reading my blog and finding my e-mail address on the Internet.

But it didn’t ...

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